Customer Care Specialist

Poland/Ukraine, Remote Full-time
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About the company:  

Ascendix is a software and services technology company based in the U.S. with locations in the U.S, Ukraine, and Portugal. We specialize in building solutions for globally focused businesses who look to leverage cloud computing, commercial and open-source technologies for big data, search, applications, and cross-platform mobility. We have deep experience in Microsoft Dynamics and Salesforce.com CRM platforms and offer products, services, and productivity modules on both platforms. Our flagship offering is a globally deployed relationship management platform on Amazon for Commercial Real Estate supporting thousands of users across dozens of countries. 

We are looking for great talent to join our Customer Support Team. Technical Support Specialist will serve as an expert by providing proactive and reactive supporting services for the usage of our applications to our clients who look for a personalized, ultra-responsive experience when using our services. The Customer Support Team is available as a subject matter expert on the functionality, triages, and coordinates resolution to issues arising out of the usage of our applications. 

Requirements: 

  • Strong knowledge of Excel and Google Sheets, Microsoft Word 
  • Excellent English verbal and written communication skills (minimum accepted level is Upper-Intermediate) 
  • Ability to multi-task, prioritize, and manage time effectively 
  • Excellent communication skills, both oral and written 
  • Customer service experience 
  • Experience in making presentations 
  • Analytical mindset 
  • Highly adaptable, self-motivated and self-disciplined 
  • Understanding of how CRM systems work 

Responsibilities: 

  • The provision of technical support to customers, including answering questions, assistance in customization and configuration of the products and services of the company 
  • Escalate complex requests to Level 2 support 
  • Identify customers’ needs, clarify information 
  • Handle customer requests in a timely manner, and provide appropriate solutions and alternatives 
  • Complete work assignments with a strong focus on customer satisfaction 
  • Create end-user documentation (User Guides, Release Notes, blogs posts and etc) and presentations 

As a plus: 

  • Experience in Salesforce 

Ascendix offers you:  

Healthcare: 

  • 20 – paid vacation  
  • 5 – paid sickness

Career and professional growth:

  • Long-term employment  
  • Remote cooperation 
  • Career development and professional growth 
  • Technical performance reviews and 360 Evaluation 
  • Collaboration with a personal Resource Manager, Technical leads, and mentors 

Learning and Development: 

  • Udemy and Pluralsight subscription 
  • Internal knowledge-sharing opportunities 

 Corporate spirit: 

  • Online and offline events & team-buildings 
  • Friendly and supportive atmosphere  
  • Open management 

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