Ascendix Technologies is a US-based software and services technology company with locations in Dallas, Texas and development centers and branch offices in Poland, Portugal, and Ukraine, and distributed teams all over Europe, as we cooperate remotely since 2020.
We are a community of professionals committed to delivering second-nature solutions globally to digitize, optimize, and leverage processes. We specialize in building solutions for globally-focused businesses that look to leverage cloud computing, and commercial and open-source technologies for big data, search, applications, and cross-platform mobility. We have deep experience in Salesforce.com CRM platforms, and offer products, services, and productivity modules.
This is a junior position designed for individuals who aspire to enhance their IT skills and professional growth, with a clearly defined pathway toward a DevOps Engineer role. We offer a collaborative work environment, continuous learning opportunities, and the chance to play a key role in driving technological efficiencies within our team.
Requirements:
- 1+ years of proven experience in systems administration.
- Proven experience in IT systems administration (Windows, macOS) and technical support.
- Troubleshooting skills with hands-on experience in network, laptop, and software configurations.
- Experience with ticketing systems administration of third-party tools is a plus.
- Excellent communication skills in English and a customer-oriented approach.
- Ability to maintain a high level of organization and accuracy in documentation.
- Good skills with prioritizing tasks and multitasking abilities.
- Eager to learn and grow in the field of DevOps and IT systems.
Would be a plus:
- Bachelor’s degree in Information Systems, Computer Science, or related field.
- Familiarity with Azure DevOps
- Experience with Bash
- Experience with Linux administration
- Experience with Azure services
Responsibilities:
- Customer Support: Deliver prompt and professional technical support to internal customers, resolving IT issues effectively.
- Implementation: Aid in implementing IT solutions, including software installations, hardware setups, and network configurations.
- Troubleshooting: Proactively diagnose and resolve technical issues related to network permissions, configurations, laptop setup, Azure DevOps, and third-party tools, minimizing business operation disruptions.
- Documentation: Keep meticulous records of IT issues, resolutions, and customer interactions to ensure clarity and facilitate improvement.
- Collaboration: Partner with senior team members to support ongoing IT projects and initiatives, contributing to team goals.
- Continuous Learning: Stay abreast of the latest IT trends and advancements to improve service delivery and personal growth.
- Customer Relations: Forge and sustain strong relationships with internal clients, ensuring their needs are consistently met and expectations surpassed.
Ascendix offers you:
- Health insurance
- Vacation days: 22 days per year
- Paid Time off Benefits
- Meal Card
- Friendly and calm atmosphere in the company
Career and professional growth:
- Individual development plan
- Technical leads and mentors
- Open management and well-established processes
- Regular performance reviews
- Free access to the company accounts on educational platforms (Udemy, Pluralsight)
- Variety of training opportunities and knowledge sharing.
Please note
By clicking the “Apply” button for the vacancy, you automatically consent to process your personal data.
We sincerely appreciate each response and the expressed interest in our job opening. If we do not contact you within a week, it means that, at this moment, your CV has not been selected for further consideration for this position. Nevertheless, we will keep your resume in our candidate database and will definitely inform you if a vacancy that matches your experience becomes available.
