Ascendix Technologies is a global software service, custom, and product development company specializing in the PropTech domain. Headquartered in Dallas, Texas, we operate with distributed teams across Europe.
Our advanced custom solutions address the challenges faced by real estate businesses, leveraging cloud computing, big data, and other technologies to refine processes and drive success in the industry.
We are looking for a Customer Support Specialist with proficiency in German to work with our Swiss client, specializing in software solutions for insurance brokers and financial service providers. The new team member will become part of a dedicated team managed by the client.
Team composition: Development Team Lead, Developers, Support Team Lead, Support Specialists, Product Owner.
Requirements:
- Proficient in spoken and written German.
- Experience with customer support.
- Strong focus on the customer.
- Quick understanding of customer problems.
- Ability to solve problems pragmatically or identify alternatives.
- Well-organized and structured working style.
- Ability to maintain overview even in stressful situations.
Would be a plus:
- Experience in IT Support.
- Experience in the Insurance industry.
- Good knowledge of MS Office applications.
- Experience with MS Dynamics 365.
Responsibilities:
- Responsible for customer product adoption (knowing client products inside out to be able to answer user questions).
- Requirements gathering (adoption of customer).
- Documenting requirements for the development team.
- Performing acceptance testing.
- Documenting cases/issues in a way that developers can quickly understand and reproduce the problem (client bug reports tracking).
- Maintaining a positive, empathetic, and professional attitude toward customers.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels (email, phone, WhatsApp, etc.).
- Acknowledging and resolving customer complaints.
- Keeping records of customer interactions in the ticketing system.
- Maintenance of the knowledge database.
- Communicating and coordinating with colleagues as necessary.
- Creating a daily status sheet of Customer Support.
- Ensuring customer satisfaction and providing professional customer support.
Ascendix Offers You:
Healthcare:
- Paid time off — 20 working days
- Paid sick leaves— 5 working days
- Insurance policy
- Sport program
Career and professional growth:
- Individual development plan
- Technical leads and mentors
- Regular performance reviews
Learning and Development:
- Free access to the company accounts on educational platforms (Udemy, Pluralsight)
- Variety of internal training opportunities and knowledge sharing
- External training and conferences
- English lessons
- External mentor and coach program
- Professional books
Corporate spirit:
- Events, team-buildings, and awesome parties
- Anniversary and Birthday presents
- Friendly and calm atmosphere in the company
- Open management and well-established processes
